New Policy for Resale Scams

Villagroup and Universal Vacation Club are working together with federal and local law enforcement departments in addition to ARDA (American Resort Development Association) to try to bring an end to the occurrence of resale scams. Unfortunately, attempts at resale scams involving Villa del Palmar timeshare has become more prevalent as late.

ARDA has provided a helpful library of articles on this topic at If you think that you are being targeted by a resale scam, feel free to contact Villagroup directly at We will help you as far as we can but we have recently learned that we cannot file any claims on your behalf owing to agency protocol. Resale scam victims must initiate any claims themselves so as to provide all the details to authorities in an official first hand statement.

Here are the steps you should take:

  1. Report the the incident to Villagroup Members’s Serives or UVC
  2. Make a complaint to the Federal Trade Commission by contacting the Business Fraud Division on 1-877-382-4357.
  3. Report your experience to the Attorney General’s Office in your home state.  Please consult the internet or your local yellow pages for contact information.
  4. Collect all written materials provided by the scammer and notify us if you continue to receive emails or telephone calls so that we can keep the information on file.
  5. If you are provided with additional written materials from the scammer or receive additional telephone calls, please follow up with us by emailing the information to so they may add additional details to your file.
  6. Report the fraud to the American Resort Development Association (“ARDA”):

These agencies are there to help you in the case of being involved in a scam and your reports will help them to protect others from fraud in the future.

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